Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking, EV Charging, and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Transportantion
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event, and Pandeminc
    4. Bomb Threat and Suspicious Device
    5. Building Emergency Systems
    6. Civil Disturbance
    7. Elevator Malfunction
    8. Evacuation Purpose
    9. Fire and Life Safety System
    10. Fire Emergency
    11. Fire Prevention
    12. Flooding
    13. Homeland Security
    14. Medical Emergency
    15. Power Failure
    16. SafetyMax
    17. Severe Weather and Natural Disasters
    18. Shelter In Place Plan
    19. Threatening Person and Armed Intruder
    20. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Deliveries, Freight Elevator, and Loading Dock

The loading dock area or delivery entrance is located on B1 level and is easily accessible from 4th Avenue. Please have all deliveries made through the loading dock. To avoid delays, we have found it helpful to notify vendors of loading dock procedures in advance.
These include:

  1. All deliveries must be scheduled through Security at 615-499-5429.
  2. Freight elevator access available with pre-scheduled request for no-hand carried deliveries.
  3. Two and four wheel dollies, carts, and conveyors may not be taken in the passenger elevators. Only hand-held packages may be transported in passenger elevators during normal business hours.
  4. 30-minute parking available with pre-scheduled request, as available.

Tenants requiring the use of four-wheeled carts for their mail deliveries must use the freight elevator.​​​​

Deliveries 
Schedule preferably before 6:00 a.m. All major deliveries must be scheduled with the Shorenstein Management Office 24 hours in advance. For office move in or out information, please see section 7 for more details.  Note: The dock cannot admit trucks over 11’ 2”inches high.

Policies and Procedures: Dock and Freight Elevator Requirements
The following dock and freight elevator rules must be adhered to by all companies accessing our property.  Our staff will ask any company that can’t abide by these rules to leave the property.

  1. The dock cannot admit trucks over 11 feet 2” high. Access to the dock is off 4th Avenue between Deaderick and Union Streets on the left as indicated by a sign that reads "315 Deaderick Shipping & Receiving”. Due to the limited number of parking spaces, the dock is only used for loading and unloading. Please make sure your team understands these spaces can’t be used as a place to simply park a vehicle for the day.
  2. If you require dock access, it should be scheduled in advance through the Building Management Office. To obtain dock clearance, the company you are doing work for must call our office and have you placed on our daily clearance list. All loading and unloading for major moves must be scheduled with the Building Management Office.
  3. Work commencing after hours requires the lead person to check in with our 1st floor Security desk attendants upon arrival and departure of  The UBS Tower.  The company must provide the name of the lead person on the crew and a telephone number.
  4. Access to the office tower is limited to the freight elevator. THE FREIGHT ELEVATOR IS NEVER RESERVED FOR EXCLUSIVE USE. It must be shared with other parties as needed. If multiple moves are scheduled, we will work with the different companies involved have a schedule in place allowing everyone to complete their project as quickly as possible.
  5. You must leave room for others to get on and off the elevator as needed. If multiple parties are using the freight elevator, you cannot take up more than 1/2 of the freight elevator at any given time. In the evenings Monday through Friday you will be sharing the freight elevator with our janitorial crew.
  6. The freight elevator should never be held for extended periods of time. All items that need to be relocated should be near the freight elevator and ready to be loaded when the elevator is called to your floor.
  7. Construction and moving companies must place Masonite on the floor from the freight elevator to the tenant space. The Masonite will remain on the floor until the project is complete. Please use masking tape to secure the Masonite and eliminate tripping hazards. In addition, care should be exercised to ensure all walls and corners are protected.