Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking, EV Charging, and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Transportantion
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Biological, Chemical, Radiologic Event, and Pandeminc
    4. Bomb Threat and Suspicious Device
    5. Building Emergency Systems
    6. Civil Disturbance
    7. Elevator Malfunction
    8. Evacuation Purpose
    9. Fire and Life Safety System
    10. Fire Emergency
    11. Fire Prevention
    12. Flooding
    13. Homeland Security
    14. Medical Emergency
    15. Power Failure
    16. SafetyMax
    17. Severe Weather and Natural Disasters
    18. Shelter In Place Plan
    19. Threatening Person and Armed Intruder
    20. Toxic Hazards
  6. Rules and Regulations
    1. Rule and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Building Emergency Systems

Fire Alarm Pull Stations
Pull stations are located on Sorrento Towers North main lobby next to elevators and next to the security console at Sorrento Towers South. In case of fire in or near your tenant space call the Fire Department and Building Security.

Fire Life Safety Speaker System
Sorrento Towers South is equipped with a life safety strobe and “whoop-sound” system. Sorrento Towers North is equipped with a life safety speaker system with the capability of notifying all floors, simultaneously or individually, of emergency situations. For the hearing impaired, strobe lighting will be activated, signifying an alarm situation. Special instructions may be broadcast from the Fire Control Room through the ceiling speaker system, which is audible in all tenant spaces and public area.

Sprinklers and Smoke Detectors
The building is fully sprinklered and each floor is equipped with smoke detectors. Each system operates independently and automatically. Smoke or heat will activate the alarm signal on that floor, the floor above and the floor below. The alarm will also be activated in the Fire Control Room.

Elevators
The elevators will automatically be recalled to the 1st floor lobby once a pull station alarm and/or an elevator lobby smoke detector is activated. The elevators will not respond to the lobby call buttons, and they shall not be used for evacuation. 

Building Emergency Status Line
615 499 5429
In the event of an emergency, this line will be updated with recorded messages as new information is received by the building office.